Frequently asked questions

SAFF is offering a VOD (Video On Demand) featuring all of our 2021 program and some favourites from previous years.

Available from the 29th May – 13th June 2021. 

This year we are using Eventive for our online festival. All the information you will need is below. Watch and enjoy films in your home and on your couch. You can even pause your films to make more popcorn.

SAFF 2021 & Eventive FAQ

If none of these steps answer your questions; visit Eventive’s help page and see more articles on how to use their system. You can also click on the “launch live support” link to enter Eventive’s live chat support.

You can watch the films in the comfort of your own home using: PC, notebook, mobile device, or tablet. Go to Festival Page to begin watching.

Depending on your equipment and environment, you may be able to stream from these devices to your TV using Apple AirPlay, Chromecast, Roku or connect your device to your TV or monitor using an HDMI cable.

All films will be made available for viewing at any time from Saturday 29th May 2021 until Sunday 13th June 2021 AEST.

When you purchase a single or household ticket you will have 24 hours to start the film. Once the film has started you will have 24 hours to finish viewing.

If you have already bought a VoD pass go to Festival Page   to select and unlock the film you want to watch. You will have 24 hours to start the film. Once the film has started you will have 24 hours to finish viewing

You will be sent instructions via email when you purchase a ticket for a film or VOD Festival Pass.

Make sure to be logged in with the same email address you used to make your purchase.

Please note that if you miss the bonus content during the 24 hour screening period, you can find it on our website

Yes, you have complete access to the entire program during your 24 hour watch window and can pause and rewind a film or restart it

SAFF VoD Festival Pass is available @ A$80 giving you access to all 24 films.

You can also purchase tickets for each film @ $8 for a single ticket or $10 for a household ticket (if there is more than one viewer). Purchase your tickets to individual films when you are ready to watch the film.

This discount is only made available when a significant number of tickets are purchased by a single person or organisation (such as corporates) as gifts.

All customer payment info is submitted securely to our payment processor, Stripe, using the most stringent, PCI Level 1 compliant security protocols. We do not store any sensitive customer credit card details. While hosted at Stripe, all card numbers are encrypted at rest with AES-256. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.). You may request that your payment information be unlinked from your account by choosing the “account settings” link at the upper right while logged in and viewing a specific organization or film page.

We do not share personal information with any third parties without your explicit consent. All personal information is subject to the Eventive Privacy Policy which you can learn about here.

Yes, you can gift tickets and passes.

VOD Festival Pass

When you are purchasing a VOD Festival Pass you can then click “Give as a gift” at checkout for the pass (underneath the “Have a discount code?” option). 

After customers purchase a gift pass, they receive a gift certificate emailed to them that has a unique link to redeem the pass, which they can then forward to the recipient. They can also download this gift certificate via the web or click “Send to recipient” to email the gift certificate directly to their gift recipient (along with an optional message). 

Individual Ticket

To give an individual film ticket as a gift, go to Festival Page and click on the film or pass you want to gift. You will find the link to do so underneath the blue buttons overlaying the film screenshot.

All of our films can be found on our Festival Page. From here you can purchase tickets or watch films.

Please make sure you are logged in with the email you used to purchase your tickets/pass.

For individual films, you can also check your email Inbox for the order confirmation email and click the “watch now” button

You can use your VOD Festival Pass to access all the films. When you are ready to watch a film head over to Festival Page, make sure you are logged in with the same email you used to purchase your pass, select the film you want to watch, click “Unlock Now” then follow the prompts. Remember that once you unlock a film you have 24 hours to start viewing and then 24 hours to finish viewing.

Eventive’s content protection protocol does not allow VPN access.

Are you logged in with the correct account? Please check your login status at the upper right of the Eventive window. If you are logged in, you will see a circle with the initials of the account holder. To switch accounts, click on the circle and select “sign out”, then login (using email address or Facebook login) to the preferred account. 

If you are not logged in, you’ll see the word “login” at the upper right of the window. Click “login” and enter the desired account credentials. You may also login directly from the order pop-up if you click “unlock movie” while logged out.

If all you see in the player window is a black screen, please click or tap on the window to activate the player controls.

If you are using an external display, try disconnecting the display. Your display may not support the encryption necessary to securely stream your content. If you cannot detach the external display and are using Safari on a Mac, try switching to Google Chrome. If you are on a mobile device, try letting the film play for 15 seconds.

The current average foreign exchange rate is almost equivalent, so it was decided to simply sell tickets in Australian currency.

No, only select the film when you are ready to watch it. Head over to Festival Page, make sure you are logged in with the same email you used to purchase your pass, select the film you want to watch and click “Unlock Now” then follow the prompts. Remember that once you unlock a film you have 24 hours to start viewing and then 24 hours to finish viewing.”

As we are a not-for-profit charity, your support for this endeavour is very important to us. Donations can be made during the ticket purchasing process or you can click on any of the Donate buttons on our website and you will be guided through the process. Donations can be by credit card or direct debit or paypal https://saff.org.au/donate/

All donations above AU$2.00 are fully tax deductible and a receipt will be automatically generated. If you do not receive a receipt within 24 hours of making your booking, please email the organizers on info@saff.org.au

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